INTRODUCTION:
In a series of initiatives in the quest for excellence, Kurnool Region has introduced a tool by name PoMoTo which was designed to monitor the delivery performance of the Postmen with effect from 11-03-2009. Identifying the best performers and not so best performers and treating them suitably with rewards and reforming measures is the objective of the tool. The tool helped the region in the ultimate objective of achieving 100% delivery.
HOW IT WORKS
PoMoTo is abbreviated form of Postmen Motivation Tool. The performance of each Postman is evaluated every day by working out the delivery percentage in each category namely RL, Speed Post and Money Order. A tiny excel based software was designed for this purpose. The same can be downloaded from http://pap3kurnoolregion.blogspot.com or http://arrowkurnool.blogspot.com. Number of articles received for delivery and number of articles delivered in respect of RL/Speed Post and MOs are to be entered in respect of all the Postmen/GDS delivery agents. The software will automatically calculate the percentage of delivery in respect of each category of articles and the percentage of over all delivery. The system also gives grading depending upon percentage of over all delivery.
Criteria for the grading are as follow:-
“A” Grade:- Nil Returns.
“B” Grade:- 0 to 3% returns.
“C” Grade:- 3 to 5% returns.
“D” Grade:- More than 5 % returns.
PoMoTo BOARD:
A copy of the PoMoTo tool is displayed on a Notice Board in the delivery hall providing information to the Postmen and other officials. As the information is publicly available the system ensures transparency. Besides, performers and non-performers are easily identified and known to one and all. This encourages the performers as well as non-performers to maintain/increase their performance level.
PERFORMANCE BASED REWARDS:
In order to motivate the performers certain titles are conferred on them based on their performance as indicated below:-
1)VICTOR: Postmen who get “A” grade through out the month are honoured with the title “victor”. In case more than one Postman gets “A” Grade, then the performance of the trailing months is also considered for determining the victor.
2)KING OF DELIVERY: The official who wins victor title for maximum number of times in a year is conferred with the title of “king of delivery”.
3)EMPOERER OF DELIVERY: The official who wins “King of delivery” title for two consecutive years will be given the title of “Emperor of delivery”.
PORTRIAT DISPLAY:
The photo of victor is displayed in delivery hall for the entire month. The photo is of 2X6 feet size made of flexi sheet with a wooden frame. A place on the wall is earmarked for the performance where the letters “victor of month” is permanently written in gold coloured letters. The name of the Postman shall also be displayed using flexi board alphabets in gold colour. A copy of such display board used in Tirupati HO is annexed for information.
CITATIONS:
Commendation certificates are issued to the winner of the title “King of delivery” with gold coloured letters besides displaying his photo for the entire year in the delivery hall. A function will be organized to honour the winner in the presence of colleagues and customers. It is proposed that either PMG or DPS will invariably attend the function.
HANDLING POOR PERFORMERS:
Mere displaying information in public about their poor performance itself is acting as a factor that makes the poor performers feel guilty. It is noticed that in no time the poor performers who are given “D” grade often will make extra efforts to join ranks of performers. In case any official is not coming up to the expectations of superiors, various reforming measures such as training and counseling are used. As a last resort even punishments can also be used.
IMPACT OF PoMoTo IN KURNOOL REGION:
The PoMoTo was introduced in Kurnool Region in March 2009. Its effect is so tremendous that we have achieved 100% delivery in a period of just three months. This has also boosted up the morale of the Postmen.
In a series of initiatives in the quest for excellence, Kurnool Region has introduced a tool by name PoMoTo which was designed to monitor the delivery performance of the Postmen with effect from 11-03-2009. Identifying the best performers and not so best performers and treating them suitably with rewards and reforming measures is the objective of the tool. The tool helped the region in the ultimate objective of achieving 100% delivery.
HOW IT WORKS
PoMoTo is abbreviated form of Postmen Motivation Tool. The performance of each Postman is evaluated every day by working out the delivery percentage in each category namely RL, Speed Post and Money Order. A tiny excel based software was designed for this purpose. The same can be downloaded from http://pap3kurnoolregion.blogspot.com or http://arrowkurnool.blogspot.com. Number of articles received for delivery and number of articles delivered in respect of RL/Speed Post and MOs are to be entered in respect of all the Postmen/GDS delivery agents. The software will automatically calculate the percentage of delivery in respect of each category of articles and the percentage of over all delivery. The system also gives grading depending upon percentage of over all delivery.
Criteria for the grading are as follow:-
“A” Grade:- Nil Returns.
“B” Grade:- 0 to 3% returns.
“C” Grade:- 3 to 5% returns.
“D” Grade:- More than 5 % returns.
PoMoTo BOARD:
A copy of the PoMoTo tool is displayed on a Notice Board in the delivery hall providing information to the Postmen and other officials. As the information is publicly available the system ensures transparency. Besides, performers and non-performers are easily identified and known to one and all. This encourages the performers as well as non-performers to maintain/increase their performance level.
PERFORMANCE BASED REWARDS:
In order to motivate the performers certain titles are conferred on them based on their performance as indicated below:-
1)VICTOR: Postmen who get “A” grade through out the month are honoured with the title “victor”. In case more than one Postman gets “A” Grade, then the performance of the trailing months is also considered for determining the victor.
2)KING OF DELIVERY: The official who wins victor title for maximum number of times in a year is conferred with the title of “king of delivery”.
3)EMPOERER OF DELIVERY: The official who wins “King of delivery” title for two consecutive years will be given the title of “Emperor of delivery”.
PORTRIAT DISPLAY:
The photo of victor is displayed in delivery hall for the entire month. The photo is of 2X6 feet size made of flexi sheet with a wooden frame. A place on the wall is earmarked for the performance where the letters “victor of month” is permanently written in gold coloured letters. The name of the Postman shall also be displayed using flexi board alphabets in gold colour. A copy of such display board used in Tirupati HO is annexed for information.
CITATIONS:
Commendation certificates are issued to the winner of the title “King of delivery” with gold coloured letters besides displaying his photo for the entire year in the delivery hall. A function will be organized to honour the winner in the presence of colleagues and customers. It is proposed that either PMG or DPS will invariably attend the function.
HANDLING POOR PERFORMERS:
Mere displaying information in public about their poor performance itself is acting as a factor that makes the poor performers feel guilty. It is noticed that in no time the poor performers who are given “D” grade often will make extra efforts to join ranks of performers. In case any official is not coming up to the expectations of superiors, various reforming measures such as training and counseling are used. As a last resort even punishments can also be used.
IMPACT OF PoMoTo IN KURNOOL REGION:
The PoMoTo was introduced in Kurnool Region in March 2009. Its effect is so tremendous that we have achieved 100% delivery in a period of just three months. This has also boosted up the morale of the Postmen.
